Introduction
Flo Masonry ("we," "us," or "our") is committed to protecting the privacy of your personal information. This Privacy Policy outlines how we manage the personal information collected through our website, flomasonry.com, in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada's federal privacy law, and other applicable provincial privacy legislation.
Personal Information We Collect
We may collect several types of personal information from and about users of our Website, including information:
- Contact Information: Such as your name, email address, physical address (for site visits and service quotes), and telephone number.
- Project Details: Information regarding your masonry needs, property type, and photos or descriptions provided for estimation purposes.
- Technical/Usage Information: Such as IP address, browser type, and details of your visits to our Website, collected through cookies.
How We Use Your Personal Information
We use the personal information we collect for the following purposes:
- To provide accurate quotes and schedule site inspections for masonry projects.
- To provide customer support and follow up on inquiries.
- To improve our Website and service offerings based on user feedback and interactions.
- To send you marketing communications (if you have opted in) regarding our services, seasonal maintenance tips, or promotions.
- To maintain security and prevent fraudulent activity.
Disclosure of Your Personal Information
We do not sell, rent, or trade your personal information. We may share your personal information with third parties only in the following circumstances:
- Service Providers and Personnel: To our employees or authorized subcontractors who need the information to perform the requested masonry services at your location.
- Legal Requirements: If required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation or protect the rights and safety of Flo Masonry and its users.
Consent
By submitting your personal information through our Website, you are consenting to the collection, use, and disclosure of your information as set forth in this Privacy Policy. You have the right to withdraw your consent or request access to your data at any time.
Data Security
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access. However, please be aware that no data transmission over the internet can be guaranteed to be 100% secure.